Shipping And Delivery

Shipping & Delivery — Atlas Flowerswall

At Atlas Flowerswall, we know your backdrop isn’t “just décor”—it’s the moment-maker. Our job is to get it to you safely and on time. Below is a clear plan so you can order with confidence.

The Short Plan

  1. Order your wall in the size/color you love.
  2. We hand-craft it (most are made-to-order) and ship with trusted carriers.
  3. Track & receive your package in time for the event.

Where We Ship

  • Worldwide shipping available.
  • No PO Boxes / APO / FPO addresses (couriers require a physical street address).
  • Certain remote regions may be excluded or require a surcharge. If your address is remote, we’ll contact you before dispatch.

Reference-aligned: Competitors ship globally via DHL/UPS/FedEx/USPS/TNT, do not ship to PO Boxes/APO/FPO, and may exclude some remote regions.

Production

Most floral walls are made to order.

  • Standard production: 7–15 business days
  • Complex/custom or large sets: 15–18 business days

Reference-aligned: Made-to-order production windows commonly 7–15 days; complex builds can extend toward ~15–18 days.

Transit

Shipping time begins after production is complete.

Region Expedited Air (Business Days) Standard Sea (Business Days)
United States 5–12 25–40
Most Other Countries 10–20 30–50
  • Tracking is emailed as soon as the order ships.
  • Signature on delivery available on request. If no one is available to sign (when requested) and a package is returned, re-shipping fees may apply.

Reference-aligned: Peers quote U.S. air 5–12 days, sea 25–40; other countries air 10–20, sea 30–50; signature service optional and re-delivery fees may apply.

Costs

  • Standard Sea Shipping: typically free to many destinations.
  • Expedited Air / Express Courier: calculated at checkout (rates vary by size/weight/destination).
  • Remote-area surcharges (if any) are shown or confirmed before dispatch.

Reference-aligned: Standard sea often free; air/express are paid options shown at checkout.

Carriers

We ship with DHL, UPS, FedEx, USPS, TNT (selection depends on destination and speed).

Address Changes & Delivery Notes

  • Please double-check your address at checkout.
  • We can update an address before shipment; after shipment, couriers may not allow changes and fees may apply.
  • If a parcel is undeliverable due to an incorrect address or repeated delivery attempts, re-shipping/return fees may apply.

Reference-aligned: Sites advise confirming addresses up front; post-shipment changes are limited and may incur fees.

Customs, Duties & Taxes (International)

  • Your local customs, VAT/GST, and import duties (if any) are paid by the recipient and vary by country.
  • We’re happy to provide any paperwork your customs office requests.

Reference-aligned: International orders typically place duties/taxes on the buyer.

Holiday & Peak Periods

During high-volume seasons (e.g., holidays), air cargo capacity and customs processing can extend timelines. If you have a firm event date, contact us before ordering so we can recommend the best method.

Damages, Loss, or Delays

  • Inspect on arrival and notify us within 7 days of delivery if anything is missing or damaged.
  • Keep packaging and provide photos/video so we can resolve quickly with the carrier.

Reference-aligned: Competitors request prompt notice (within ~7 days) with photo/video proof.

Need it by a specific date?

Email info@atlasflowerswall.com or call (310) 328-5786 before you order. We’ll confirm feasibility and the best shipping method for your timeline.

Company & Contact

Atlas Flowerswall
Website: www.atlasflowerswall.com
Email: info@atlasflowerswall.com
Phone: (310) 328-5786
Address: 22400 S Western Ave, Torrance, California, 90501, United States