Return & Refund Policy (USA)

Company: Atlasflowerswall.com
Support Email: info@atlasflowerswall.com
Office: 22400 S Western Ave, Torrance, California 90501, United States
Last Updated: February, 2026

We want you to feel confident ordering from Atlasflowerswall.com. This Return & Refund Policy explains when returns or refunds may be available and how to request help.

1) Important Notes Before You Order

Many of our products are made-to-order and prepared specifically for each customer. Because of this, change-of-mind returns may not be accepted once an order enters production.

Please read the sections below carefully before placing your order.

2) Cancellations (Before Delivery)

If you need to cancel your order, email info@atlasflowerswall.com as soon as possible with your order number.

A) Cancel within 48 hours of placing the order

Full refund (100%) to the original payment method.

B) Cancel after 48 hours (order may already be in preparation/production)

If cancellation is still possible, a partial refund may apply due to processing/preparation costs.

If the order has already entered production or shipped, we may not be able to cancel it.

Note: We will confirm cancellation eligibility after checking your order status.

3) Returns & Refunds After Delivery (Damaged / Wrong / Defective Items)

If your order arrives with an issue, we will help.

You may be eligible for a replacement or refund if:

  • You received the wrong item, or
  • The item arrives damaged, or
  • The item is defective on arrival

Reporting window

Please contact us within 7 days of delivery.

What to send us

Email info@atlasflowerswall.com with:

  • Your order number
  • Clear photos of the product and packaging
  • A short description of the issue

We may request additional photos or information to verify the issue.

Resolution options

Depending on the situation, we may offer:

  • A replacement (full or partial)
  • A refund (full or partial)
  • Store credit (only if you prefer it)

4) Change-of-Mind Returns (Non-Defective Items)

Because products are often made-to-order:

  • We generally do not accept returns or exchanges for change-of-mind, incorrect selection, or personal preference after delivery.

If you believe an exception should apply, email us and we will review your case. If approved, return shipping costs are the customer’s responsibility, and the product must be unused and in original condition/packaging.

5) Refund Timing

If a refund is approved:

  • Refunds are issued to the original payment method.
  • Processing time is typically 5–10 business days (depending on your bank/payment provider).
  • Shipping charges (if any) are generally non-refundable, unless the refund is due to our error (wrong item) or a verified damaged/defective arrival.

6) Items Not Eligible for Refund/Return

Returns/refunds may be refused if:

  • The issue is reported after the 7-day window
  • The item shows signs of use, installation, alteration, or damage not caused during delivery
  • The request is for change-of-mind after the item is made-to-order and delivered (see Section 4)

7) Delivery Timeline Reminder

Estimated delivery is 25–40 days after placing the order (see our Shipping & Delivery Policy). If your order is outside this range, contact us at info@atlasflowerswall.com and we will assist.

8) Contact Us

For any return, refund, or cancellation request, contact:

Email: info@atlasflowerswall.com
Office: 22400 S Western Ave, Torrance, California 90501, United States