FAQ

Category Question Answer
General What materials are artificial flowers made of? Our artificial flowers are typically made from high-quality silk, plastic, PE (polyethylene), or other eco-friendly materials, ensuring a realistic appearance and durability.
General Can artificial flowers be used outdoors? Most artificial flowers are designed for indoor use. If you plan to use them outdoors, choose products that are UV-treated to prevent fading.
General How do I clean and maintain artificial flowers? You can gently wipe the surface dust with a soft cloth or use a hairdryer on the cool setting to remove dust. Regular cleaning helps maintain their beauty.
General How long do artificial flowers last? The lifespan of artificial flowers depends on the environment and care. Typically, indoor artificial flowers can last for several years without deforming or fading.
General Will the colors of artificial flowers fade over time? High-quality artificial flowers are generally resistant to fading. However, prolonged exposure to direct sunlight may cause slight color changes.
General Do artificial flowers have any scent? Artificial flowers usually do not have any scent. For those sensitive to smells, you can opt for odor-free treated artificial flowers.
General Can I customize the color and style of artificial flowers? Yes, we offer customization services where customers can choose the color, style, and size according to their needs.
General What occasions are artificial flowers suitable for? Artificial flowers are perfect for weddings, parties, home decor, corporate events, and more. They add elegance and beauty to any setting.
General How do I install artificial flower walls or other large artificial decorations? Our artificial flower walls and decorations come with detailed installation instructions, typically requiring simple tools and some time. Professional installation is recommended for complex setups.
General Can artificial flowers be stored for a long time? Artificial flowers can be stored for extended periods. Store them in a dry, cool place away from direct sunlight and high temperatures to keep them in the best condition.
Production What is the production process for artificial flowers? The production process includes material selection, cutting, shaping, assembly, and quality inspection. Each step is meticulously handled to ensure high-quality products.
Production How long does it take to produce artificial flowers? Production time varies based on the order size and complexity, but typically, it takes 7-10 days to complete.
Production Are artificial flowers handmade? Yes, many of our artificial flowers are handcrafted to ensure detailed workmanship and uniqueness in each piece.
Production Can I place a bulk order for custom designs? Absolutely! We accommodate bulk orders and can work with you to create custom designs tailored to your needs.
Production What quality control measures are in place during production? We have strict quality control processes, including inspections at various production stages, to ensure that each product meets our high standards.
Production Do you use eco-friendly materials in production? Yes, we prioritize the use of eco-friendly and sustainable materials in our production processes to reduce environmental impact.
Production Can I visit the factory to see the production process? We welcome factory visits by appointment. This allows you to see our production process and quality firsthand.
Production Do you offer samples before mass production? Yes, we can provide samples for approval before proceeding with mass production to ensure that the final product meets your expectations.
Shipping What are the shipping options available? We offer various shipping options, including standard, express, and air shipping. You can choose the option that best suits your needs at checkout.
Shipping How long does shipping take? Ordinary express (sea transportation): 35-45 days after delivery
Expedited express (air delivery): 15 days after delivery
Fast shipping (International Express):7-10 days after delivery
Shipping Do you offer free shipping? Yes, we offer free shipping on selected products and promotions. Check the product page or during checkout for eligibility.
Shipping How can I track my order? Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the delivery status on our website or the carrier’s site.
Shipping Do you ship internationally? Yes, we ship to most countries worldwide. Shipping fees and times vary depending on the destination.
Shipping What should I do if my order arrives damaged? If your order arrives damaged, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue, including replacements if necessary.
Shipping Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us as soon as possible. Address changes can be made before the order is shipped.
Shipping What are the shipping costs? Shipping costs vary based on the destination, shipping method, and order size. Shipping fees will be calculated at checkout.