FAQ (USA)

Choose your product, select any available options, add to cart, and complete checkout. After payment, you’ll receive an order confirmation email.

If you need to change an order, email info@atlasflowerswall.com as soon as possible with your order number. Changes may not be possible once your order is already in preparation or processing.

Yes—please email info@atlasflowerswall.com with your order number.

Within 48 hours of placing the order: eligible for a full refund (100%).

After 48 hours: cancellation may be limited because the order may already be in preparation/production. If cancellation is still possible, a partial refund may apply.

We currently ship to customers in the United States.

Most orders are delivered within 25 to 40 days after the order is placed.

This estimate includes order processing, packaging, transit, and final delivery. Delivery times may vary due to peak seasons, carrier delays, weather, or address issues.

When your order ships, we will email tracking information when tracking is available. Tracking may take a few days to update after the label is created.

If your order is beyond 40 days after placing the order, contact us at info@atlasflowerswall.com and we will investigate and assist.

If you entered the wrong address, email us immediately. Address updates may not be possible once the order is already in preparation or shipped.

Many of our products are made-to-order. Because of this, change-of-mind returns may not be accepted once the order is in production or after delivery.

If you have a special situation, email us and we’ll review your request.

Please contact us within 7 days of delivery.

Email info@atlasflowerswall.com and include:

Your order number

Clear photos of the product and packaging

A short description of the issue

We will review and offer a resolution such as a replacement, refund (full/partial), or store credit (if you prefer).

If approved, refunds are issued to the original payment method. Processing time is typically 5–10 business days, depending on your bank/payment provider.

We use the Shopify payment gateway (Shopify Payments). The payment methods available for your order are shown at checkout and may include major credit/debit cards and supported digital wallets (when available).

Yes. Checkout is encrypted, and payment processing is handled securely through our payment providers. We do not store full card numbers on our servers.

If you need a large quantity or have a special request, email info@atlasflowerswall.com with details and we’ll help if possible.

Email: info@atlasflowerswall.com
Office: 22400 S Western Ave, Torrance, California 90501, United States